We’re Here to Help with Your Card Dispute

If you notice a debit or credit card transaction that you don’t recognize or believe is incorrect, we’re here to help make the dispute process as easy as possible. Simply call or text us at 605-718-1818 to get started. What Happens Next?
  • Contact us: Stop by your nearest branch, give us a call or send us a text at 605-718-1818 to let us know about the transaction you’d like to dispute.
  • Provisional credit: Once your dispute is received, provisional credit will be provided within 10 days while we review and investigate the transaction.
  • We investigate: Our team will carefully review the details of your dispute and work to determine the appropriate resolution.
  • You’ll hear from us: Once the investigation is complete, you’ll receive correspondence explaining the outcome of your dispute and the final resolution of any provisional credit.
We understand that seeing an unfamiliar or incorrect transaction can be concerning. Our team is here to answer your questions, guide you through the process, and keep you informed every step of the way.