How to File a Card Dispute

  • Please call us if you need to dispute charges on a credit or debit card.
  • A simple process to challenge unauthorized debit and credit card transactions
  • Helps prevent fraud on your account
Contact Us

We’re Here to Help with Your Card Dispute

If you notice a debit or credit card transaction that you don’t recognize or believe is incorrect, we’re here to help make the dispute process as easy as possible.

Simply call or text us at 605-718-1818 to get started.

What Happens Next?

Contact us

Stop by your nearest branch, give us a call or send us a text at 605-718-1818 to let us know about the transaction you’d like to dispute.

Provisional credit

Once your dispute is received, provisional credit will be provided within 10 days while we review and investigate the transaction.

We investigate

Our team will carefully review the details of your dispute and work to determine the appropriate resolution.

You’ll hear from us

Once the investigation is complete, you’ll receive correspondence explaining the outcome of your dispute and the final resolution of any provisional credit.

We Understand That Seeing an Unfamiliar or Incorrect Transaction Can Be Concerning

Our team is here to answer your questions, guide you through the process, and keep you informed every step of the way.

Let Us Know If You Have Questions
Contact Us

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