Fraud Prevention

  • Learn how to spot red flags and reduce risk
  • Understand the BHFCU services designed to help protect you
  • Find out how to report fraudulent activity on your account
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Preventing & Managing Fraud 

As much as we wish it weren’t the case, fraud and identity theft are a very real part of life. But we’ve got secure banking tools and protections in place. Before we dive in, it’s worth noting that BHFCU employees will never ask for your personal information via email, text, or phone!

Pause & Question

Fraudsters come in all shapes and sizes, but their tactics tend to follow similar patterns. Take time to question things that may feel off in the moment.

  • Does this alert or communication seem strange? Odd links, grammatical errors, and misspellings abound.
  • Am I being asked for personal information? Someone asking for your password, PIN, or Social Security number over the phone, email, or text is the ultimate red flag.
  • Does this request feel rushed or too urgent? Urgent requests to act immediately are a common tactic used by fraudsters.
  • Is someone trying to control how I communicate? If you’re being isolated or told to keep a financial situation secret, it’s not legit.
  • Am I being asked to confirm details I’ve never provided? A common tactic is to trick you into revealing personal information by asking you to confirm it first.
Other Tips & Tricks to Prevent Fraud

Sometimes the simplest measures can be the most effective.

  • When in doubt, stop any communication and reach out to your financial institution using a trusted phone number.
  • Create strong passwords and consider using a password-management system to keep track.
  • Avoid logging in to personal accounts when using public WiFi or shared devices.
  • Dispose of old computers using reputable recycling services.
  • Shred any documents containing personal information, even junk mail! We host free Shred Events every spring for members.

Use Your Resources

Whether you’ve experienced fraud or are trying to prevent it, you’ve got resources at your disposal.

Security-Related Blog Articles

Learn more about how to spot timely fraud tactics and how to prevent falling victim in the dedicated Security section of our blog.

Online Banking Tools

Staying on top of our accounts can do a lot of the heavy lifting. Regularly review your transactions in online banking and use Card Alerts & Controls to set up alerts so you can spot fraud immediately.

File a Card Dispute

If you spot a charge on your BHFCU card that you didn’t make, this is the place to start.

Safe, Sound, & Federally Insured

BHFCU is a federally chartered credit union with member accounts insured up to $250,000 by the National Credit Union Administration. Simply put, your money is protected.

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