ITM Banking
- Get personalized support and service when you need it
- Live tellers available with extended hours six days a week
- ATM services available 24/7 with enhanced self-service options
On Call, Six Days a Week
Monday through Friday > 7:00 a.m. to 7:00 p.m. local time
Saturday > 8:00 a.m. to 1:00 p.m. local time
Our BHFCU tellers can support you in so many ways six days a week.
- Deposit cash or checks
- Withdraw cash
- Make loan payments
- View balances
- Transfer funds
- Cash checks
- Mail order and close debit and credit cards
- File card disputes
- Mail order checks, cashiers check, and money orders
- Nickname accounts
- Mail loan coupon book
- Schedule in-branch appointments
- Email or mail direct deposit forms, statements, and documents
- Update personal information
- Update beneficiaries
- Close memberships
- Reset online banking password and provide trouble shooting
- Support in answering member service questions
An ITM is an Interactive Teller Machine that allows you to interact with a live, BHFCU teller through video directly on the screen. You get the same, personalized service from our tellers in a fast, more secure way.
All you do is Tap for a Teller! Touch the screen, and a BHFCU teller appears. Your transaction works the same.
Typically, your transaction will take less time.
BHFCU ITM Tellers are based out of Rapid City and Sioux Falls, SD. You will get to know these tellers just like you do other BHFCU tellers.
Interactive tellers allow us to serve members more efficiently and provide expanded hours. You can access drive-up tellers 7 am to 7 pm Monday through Friday and Saturdays 8 am to 1 pm! In-branch, you can quickly take care of everyday transactions with ease.
Yes! There are always BHFCU team members available during lobby hours to assist with ITMs, opening an account, applying for a loan or providing member service.
ITM transactions are very secure. They utilize advanced encryption technology to protect your sensitive information.
No. ITMs can complete transactions that require a teller. ATMs are used for simpler transactions like withdrawing cash.
Most teller transactions can be done with an ITM. ITMs cannot process cashier’s checks, cash advances, money orders, shared branching transactions or IRA/HSA Rollovers.
You can deposit checks, make loan payments, transfer funds, withdraw cash and view balances 24/7 through a drive-up ITM.
No! When you use a BHFCU ITM you are served by a BHFCU team member. ITMs require the addition of ITM tellers and additional member experience associates who can assist with ITMs and other branch services. ITMs allow us to focus on providing personalized service and devoting more time to assist members with loans, account questions and financial education.
You do not need these items! A BHFCU teller will ask questions to confirm your identity. You can use a debit or credit card or scan your ID. This is one of the ways an ITM will save you time!
ITMs are not able to process or dispense coins. When you cash a check, the ITM will treat the transaction as a deposit and a withdrawal. You will be asked which account to utilize for the transaction and the change will be deposited to that account.
You may not always get the same teller. Instead, the next available BHFCU teller will assist you. This helps shorten wait times so you can complete your transactions and get on with your day!
For added privacy, you can pick up a built-in handset at an in-branch ITM or choose to use the touch-screen chat feature at any ITM.
BHFCU tellers can handle 40 bills or 30 checks per transaction. Cash and checks are processed separately. If the number of either bills or checks exceeds the limit, you can process them in increments of 40 or 30 until all items are inserted.
