Contact Us

It's Easy to Get in Touch

Contact Us Anytime for Answers and Support

If you have a question, problem, or concern, here's the place to start. Get in touch so we can find the answer or solution.

Contact Center

Call: 605-718-1818 or 800-482-2428
Mon. - Fri. 7 a.m. - 6 p.m. MST

Text: 605-718-1818
Mon. - Fri. 8 a.m. - 5 p.m. MST

QuickTeller Telephone Banking
Fax

605-646-4136

24/7 Card Support

Lost or Stolen Cards, Denied Transactions, Transaction Verification, & More

Black Hills: 605-718-1818
Sioux Falls: 605-937-4600
All Others: 800-482-2428

Credit Card Fraud Service Center
Debit Card Fraud Center

888-241-2440 or International +1 909-941-1034

Credit Card Activation and PIN Change
Debit Card Activation and PIN Change

866-762-0558 or International +1 501-588-7531

BHFCU Insurance
  • Rapid City 
    • P.O. Box 1420, Rapid City, SD 57709
  • Cheyenne River
    • P.O. Box 620, Eagle Butte, SD 57625
  • Custer
    • P.O. Box 3057, Custer, SD 57730
  • Hot Springs
    • 330 S. Chicago St., Hot Springs, SD 57747
  • Pierre
    • 1530 N. Garfield Ave., Pierre, SD 57501
  • Spearfish
    • 835 Main Street, Spearfish, SD 57783
  • Billings - West Park
    • 1595 Grand Ave Suite 235B, Billings, MT 59102
  • Billings - Shiloh 
    • 4002 Montana Sapphire Drive, Billings, MT 59106
  • Wall 
    • P.O. Box 436, Wall, SD 57790
  • Sturgis
    • 1020 Lazelle St., Sturgis, SD 57785
  • Sioux Falls - Marion Road 
    • 5028 S. Marion Rd., Sioux Falls, SD 57106
  • Sioux Falls - 41st Street
    • 1901 West 41st Street, Sioux Falls, SD 57105
  • Sioux Falls - W 10th Street 
    • 921 W 10th Street, Sioux Falls, SD 57104
  • Sioux Falls - East 
    • 3701 E 10th Street, Sioux Falls, SD 57103
  • Box Elder 
    • P.O. Box 1420, Rapid City, SD 57709
Delete Your Online Banking Profile

BHFCU values your privacy. If you wish to delete your online banking profile (used to log in to our online banking system and our mobile app), please log in to online banking to chat with us, call 605-718-1818, or visit one of our 20 locations.

Please note that when your account is deleted:

  • You will no longer be able to log in to online banking or the BHFCU mobile app.
  • You will not be able to see electronic copies of past account statements. If you have opted in to receiving electronic statements and/or tax documents, your preferences will be changed to receiving paper statements and paper tax documents.
  • Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes real-time account alerts, Bill Pay payments and payee info, external transfers to other people or accounts, account-to-account transfers, and scheduled or recurring transfers, as well as any history for any of these services.
  • Your BHFCU accounts and loans will remain open and unaffected. 
Mortgage Information

If you want information about your mortgage or believe there's been a servicing error, please contact us in writing at the following address:

Black Hills Federal Credit Union
ATTN: Mortgage Servicing Manager
PO Box 1420
Rapid City, SD 57709

Please include your name, account/loan number, and the information you are requesting, or describe the error that you believe occurred.

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