We look forward to hearing from you
Black Hills Federal Credit Union, located in South Dakota, is here to help you improve your life. If you have a question, problem or concern, we want to know so we can get busy finding the answer or resolution. Feel free to visit us at one of our local branches, or use one of our alternative contact methods below.
If you’re contacting us about a community sponsorship, donation, or event partnership, please use our Community Support Request form instead — it ensures your request is reviewed by the right team. For all other questions (accounts, loans, service help, etc.) our Member Service team is here to help you.
Submit Request
Send us a message
Call
Contact Center
Call or Text: 605.718.1818 or call 800.482.2428
Mon. - Fri.: 7a.m. - 6 p.m. MST. Texting available 8 a.m. to 5 p.m.
Schedule an Appointment
Schedule an appointment with your closest branch.
QuickTeller Telephone Banking
Fax
All Member Service Centers
605.646.4136
24/7 Card Support
Lost or Stolen Cards, Denied Transactions, Transaction Verification, and More.
Black Hills - 605.718.1818, Sioux Falls Area - 605.937.4600, or 800.482.2428
BHFCU's Credit Card Fraud Service Center
800.622.1361, 800.327.8622, or International 011.712.328.3852
CREDIT Card Activation and PIN Change
DEBIT Card Activation and PIN Change
866.762.0558 or International 501.588.7531
Going out of town?
Head over to our Out of Area page for some Travel Tips and more ways to access your money.
BHFCU -Insurance
Call: 605.718.7888
Text: 605.937.7836
Social Media
Mailing Address
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Rapid City MSCs
P.O. Box 1420, Rapid City, SD 57709 -
Cheyenne River MSC
P.O. Box 620, Eagle Butte, SD 57625 -
Custer MSC
P.O. Box 3057, Custer, SD 57730 -
Hot Springs MSC
330 S. Chicago St., Hot Springs, SD 57747 -
Pierre MSC
1530 N. Garfield Ave., Pierre, SD 57501 -
Spearfish MSC
835 Main Street, Spearfish, SD 57783 -
Billings - West Park MSC
1595 Grand Ave Suite 235B, Billings, MT 59102 -
Billings - Shiloh MSC
4002 Montana Sapphire Drive, Billings, MT 59106
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Wall MSC
P.O. Box 436, Wall, SD 57790 -
Sturgis MSC
1020 Lazelle St., Sturgis, SD 57785 -
Sioux Falls - Marion Rd
5028 S. Marion Rd., Sioux Falls, SD 57106 -
Sioux Falls - 41st and Hawthorne
1901 West 41st Street, Sioux Falls, SD 57105 -
Sioux Falls - W 10th St MSC
921 W 10th Street, Sioux Falls, SD 57104 -
Sioux Falls - East MSC
3701 E 10th Street, Sioux Falls, SD 57103 -
Box Elder MSC
P.O. Box 1420, Rapid City, SD 57709
Delete Your Online Banking Profile
BHFCU values your privacy. If you wish to delete your online banking profile (used to log in to our online banking system and our mobile app), please contact us by phone at 605.718.1818, in person or using chat.
Please note that when your account is deleted:
- You will no longer be able to log in to online banking or the BHFCU mobile app.
- You will not be able to see electronic copies of past account statements. If you have opted in to receiving electronic statements and/or tax documents, your preferences will be changed to receiving paper statements and paper tax documents.
- Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes real-time account alerts, Bill Pay payments and payee info, External Transfers to other people or accounts, Account to Account Transfers, and scheduled or recurring transfers, as well as any history for any of these services.
- Your BHFCU accounts and loans will remain open and unaffected. This is only for deleting your online banking account.
Mortgage Information
If you want information about your mortgage loan or think an error has occurred in the servicing of your mortgage, please contact us in writing at the following address:
Black Hills Federal Credit Union
ATTN: Mortgage Operations Manager
PO Box 1420
Rapid City, SD 57709
Please include your name, account/loan number and the information you are requesting or describe the error that you believe occurred.
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